Storefront Purchase - Return Policy
We have a fourteen (14) day return policy, which means you have fourteen (14) days after receiving your item to request a return. Please note that within fourteen (14) days of your purchase a store credit or exchange will be issued once the exchange is approved.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original container and in its original packaging. You’ll also need the receipt or proof of purchase. No oil or spray products are eligible for return—no exceptions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us via CHAT from the homepage of our website www.aromexair.com or visit our storefront location.
Online Purchase - Return Policy
A fourteen (14) day return window applies only to eligible items. Items must be unused, unopened, and in their original packaging. Oils and sprays do not qualify and are final sale once shipped.
Store credit or exchanges are offered only if shipping insurance was purchased with the order. No exceptions will be made. Without shipping insurance, we do not offer store credit or exchanges.
All returns must be approved in advance and received within 14 days of delivery. Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. We are not responsible for lost or damaged return shipments.
Items returned that do not meet these conditions will not be accepted and will be returned to the customer at the customer’s expense.
To start a return, you can contact us via CHAT from the homepage of our website www.aromexair.com.
Damages and issues
Please thoroughly inspect your order upon receipt and promptly contact us if you find the item to be defective, damaged, or incorrect. This will allow us to promptly address the issue and ensure your satisfaction if your item is insured. If you encounter any such issues, kindly take a photograph of the damaged item and forward it to our email address at info@aromexair.com for approval of exchange or replacement. We are committed to resolving any concerns you may have and appreciate your cooperation in this matter.
Non-returnable Items
Certain types of items cannot be returned, custom products such as special orders or personalized items, used items, oils or sprays. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Store Credit and Exchanges
We will notify you once we’ve received and inspected your return, and let you know if the store credit or exchange was approved or not. If approved, you’ll be automatically issued the store credit or exchange.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@aromexair.com.