Store Policy

Return Policy

Storefront Purchases

For items excluding oils and sprays, we offer a fourteen (14) day return window from the date you receive your item to request a return. Within fourteen (14) days of purchase, approved returns will be issued as a store credit or exchange only—no refunds.

A 15% restocking fee will be deducted from all approved returns to cover handling, inspection, and processing costs.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received
  • Items must be in their original container and original packaging
  • Receipt or proof of purchase is required

Oils and spray products are not eligible for return—no exceptions.

If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior approval will not be accepted.

To initiate a return, please contact us via CHAT from the homepage of our website at www.aromexair.com or visit our storefront location.

Online Purchases 

A fourteen (14) day return window applies only to eligible items. Returned items must be unused, unopened, and in their original packaging.

Oils and sprays are final sale once shipped and are not eligible for return.

  • A 15% restocking fee applies to all approved online returns.
  • Store credit or exchanges are offered only if shipping insurance was purchased at checkout. No exceptions.
  • Orders placed without shipping insurance are not eligible for store credit or exchanges.
  • All returns must be approved in advance and received within 14 days of delivery.
  • Customers are responsible for all return shipping costs.
  • Original shipping fees are non-refundable.
  • We are not responsible for lost or damaged return shipments.

Items that do not meet these conditions will not be accepted and will be returned to the customer at the customer’s expense.

To start a return, contact us via CHAT from the homepage of www.aromexair.com.

Damages & Issues

Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or incorrect, contact us promptly.

  • Shipping insurance is required for any replacement or exchange consideration.
  • Please email info@aromexair.com with clear photos of the damaged item for review and approval.

We are committed to resolving issues efficiently and appreciate your cooperation.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or special-order items
  • Personalized products
  • Used items
  • Oils or sprays
  • Sale items
  • Gift cards

If you have questions about whether an item qualifies, please contact us before purchasing.

Store Credit & Exchanges

Once your return is received and inspected, you will be notified of approval status. If approved, your store credit or exchange will be issued automatically, less the 15% restocking fee.

If more than 15 business days have passed since approval, please contact us at info@aromexair.com.

Subscription Terms & Conditions

By purchasing a subscription, you agree to the following terms:

Subscription Commitment
All subscriptions require a minimum commitment of twelve (12) months from the date of the first processed order.

Subscriptions cannot be canceled until:

  • Twelve (12) subscription orders have been successfully processed, or
  • The full twelve-month subscription balance has been paid in full through a one-time payment option.

Payment Options

Customers may choose one of the following payment methods at checkout:

  • Recurring subscription payments, or
  • One-time payment covering the full twelve (12) month subscription term.

Payment authorization is granted at checkout and will be charged according to the option selected.

Cancellation Policy

Cancellation requests submitted before completion of the 12-month commitment will not be approved.

Once the twelve (12) month term has been fulfilled:

  • Subscriptions may be canceled through the CHAT communication found on the homepage of our website www.aromexair.com prior to the next billing cycle.

Failed Payments & Collections

If a subscription payment fails and remains unresolved:

  • The account may be suspended
  • Outstanding balances may be forwarded to a third-party collections agency
  • Future purchases may be restricted

All associated fees, including collection and administrative costs, may apply as permitted by law.

Customer Responsibility & Acknowledgment

Customers are responsible for:

  • Reviewing all Terms & Conditions before completing a subscription purchase
  • Ensuring accurate billing and contact information
  • Managing subscription options available through their customer account or communicate with our customer service via CHAT at www.aromexair.com.

By completing checkout, customers acknowledge that:

  • They have reviewed and accepted the subscription terms
  • They understand the twelve (12) month commitment
  • They authorize charges according to the selected payment method

Checkout Disclosure

Subscription terms are clearly presented during the checkout process.

Proceeding with checkout confirms acceptance of all terms and conditions.

Dispute Prevention

Customers agree to contact our support team, via CHAT from our homepage at www.aromexair.com prior to filing any payment dispute or chargeback related to subscription orders.

Welcome to Aromex Air, LLC! We're delighted to have you as a valued customer. Below, you'll find our comprehensive shipping policy to ensure your fragrance orders are handled with care and delivered promptly.

Shipping Times:

  • Orders are typically processed within 3-5 business days.
  • Standard shipping within the United States usually takes 5-7 business days.
  • International orders may take longer, with delivery times varying by destination.
  • Expedited shipping options are available for faster delivery for an additional cost

Shipping Fees:

  • Standard shipping rates apply to all orders, which will be calculated at checkout.
  • International shipping fees depend on the destination and will also be calculated at checkout.

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor your shipment's progress and estimated delivery date.

Shipping Locations:

  • We ship both domestically within the United States and to select international destinations.

Customs and Duties (International Orders):

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • We cannot predict or control these charges, so please check with your local customs office for information.

Shipping Carriers:

  • We partner with reputable carriers like FedEx, UPS, USPS, and DHL to ensure safe and reliable delivery.

Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer support team, and we will assist you promptly via CHAT on our homepage at www.aromwxair.com.

Holiday Shipping:

  • During peak holiday seasons, shipping times may be extended due to high demand.
  • We recommend placing holiday orders in advance to ensure timely delivery.

Returns and Refunds:

  • For information on returns and refunds, please refer to our Returns Policy.

Contact Us:

  • If you have any questions or need assistance regarding shipping, please don't hesitate to reach out to our customer support team via CHAT MONDAY-FRIDAY from 11AM-8PM Standard Eastern Time 

Thank you for choosing Aromex Air, LLC for your fragrance needs. We're committed to providing you with exceptional products and service every step of the way. Enjoy your fragrances!