Shipping policy

Shipping Times:

  • Orders are typically processed within 3-5 business days.
  • Standard shipping within the United States usually takes 5-7 business days.
  • International orders may take longer, with delivery times varying by destination.
  • Expedited shipping options are available for faster delivery for an additional cost

Shipping Fees:

  • Standard shipping rates apply to all orders, which will be calculated at checkout.
  • International shipping fees depend on the destination and will also be calculated at checkout.

Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • Use the tracking number to monitor your shipment's progress and estimated delivery date.

Shipping Locations:

  • We ship both domestically within the United States and to select international destinations.

Customs and Duties (International Orders):

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • We cannot predict or control these charges, so please check with your local customs office for information.

Shipping Carriers:

  • We partner with reputable carriers like FedEx, UPS, USPS, and DHL to ensure safe and reliable delivery.

Delivery Issues:

  • If you encounter any issues with your delivery, please contact our customer support team, and we will assist you promptly via CHAT on our homepage at www.aromwxair.com.

Holiday Shipping:

  • During peak holiday seasons, shipping times may be extended due to high demand.
  • We recommend placing holiday orders in advance to ensure timely delivery.

Returns and Refunds:

  • For information on returns and refunds, please refer to our Returns Policy.

Contact Us:

  • If you have any questions or need assistance regarding shipping, please don't hesitate to reach out to our customer support team via CHAT MONDAY-FRIDAY from 11AM-8PM Standard Eastern Time. 

Thank you for choosing Aromex Air, LLC for your fragrance needs. We're committed to providing you with exceptional products and service every step of the way. Enjoy your fragrances!